Privacy policy
Privacy Policy
Last updated: October 25, 2025
Panel Hub (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you use our website panel-hub.co.uk (the “Site”) and our services (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on the Site with an updated “Last updated” date.
Information We Collect
1. Information You Provide Directly
We collect information you submit through the Services, including:
- Contact information: name, address, email, phone number
- Order information: billing and shipping addresses, payment confirmation, items purchased
- Account information: username, password, and security details
- Customer support information: any messages or inquiries you submit
Providing this information is optional, but without it, we may not be able to provide all Services.
2. Information Collected Automatically
We automatically collect usage data when you interact with our Services using technologies such as cookies, pixels, and web beacons. This may include:
- Device and browser information
- IP address and geolocation
- Pages visited and interaction data
For details on our cookies, see Shopify Cookies Policy. You can control cookies through your browser settings, but blocking cookies may limit certain features.
3. Information from Third Parties
We may receive information from:
- Shopify, our e-commerce platform
- Payment processors for order fulfillment (e.g., credit/debit card information)
- Analytics and advertising partners
All third-party data is treated according to this Privacy Policy.
How We Use Your Information
We use your personal information for purposes including:
- Providing Products and Services: process orders, fulfill purchases, send notifications, manage accounts, and arrange shipping and returns.
- Marketing and Advertising: send promotional communications and tailor ads.
- Security and Fraud Prevention: detect and prevent fraud, protect accounts, and ensure website security.
- Customer Support and Service Improvement: respond to inquiries and improve our Services.
Where required, our legal basis for processing under UK GDPR is our legitimate interest in operating and improving the Services.
How We Share Your Information
We may share your information with:
- Service providers: Shopify, payment processors, shipping and fulfillment partners, customer support and IT providers
- Business and marketing partners: for promotional purposes in accordance with their privacy policies
- Affiliates and corporate group entities: to operate our business
- Legal obligations or business transactions: mergers, acquisitions, bankruptcy, or legal enforcement
We do not sell or share sensitive personal information without your consent.
Third-Party Links
Our Site may include links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing information.
Children’s Privacy
Our Services are not intended for children under 16, and we do not knowingly collect personal information from them. If you believe your child has provided information to us, please contact us to request deletion.
Security and Retention
We use reasonable measures to protect your information but cannot guarantee perfect security. We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights
Depending on your location, you may have the following rights:
- Access / Know: request access to your personal data
- Delete: request deletion of your data
- Correct: request correction of inaccurate data
- Portability: receive a copy of your data or transfer it to another service
- Restrict Processing: limit how your data is processed
- Withdraw Consent: revoke consent for certain processing
- Opt-out of Marketing: stop receiving promotional emails or targeted ads
- Appeal: challenge our decision if we decline a request
To exercise your rights, contact us at info@panel-hub.co.uk. We may require verification of identity.
Complaints
If you have concerns about our handling of your personal information, contact us at info@panel-hub.co.uk. For UK residents, you may also contact the Information Commissioner’s Office (ICO).
International Users
We may transfer, store, and process your data outside your country of residence, including outside the UK. For transfers outside the UK, we rely on recognized mechanisms such as Standard Contractual Clauses.
Contact Us
For any questions about this Privacy Policy or your personal information:
Email: info@panel-hub.co.uk
Address: Unit B3, Newton Business Park, Hyde, SK14 4UQ
Phone: +44 0800 157 7574
We are the data controller of your personal information for the purposes of applicable data protection laws.