Panel Hub UK – Terms & Conditions of Sale

Last updated: September 2026

These Terms & Conditions of Sale (“Terms”) set out the terms on which products are sold through www.panel-hub.co.uk.

Please read these Terms carefully before placing an order. By placing an order through our website, you agree to these Terms.

Nothing in these Terms affects your statutory rights as a consumer.

1. About us

Panel Hub is a trading name of Sixty Six Interiors Ltd.

Sixty Six Interiors Ltd is a company registered in England and Wales under company number 16072864. VAT Registration Number: 505421822.

Registered office:

Bolton Arena
Arena Approach
Horwich
Bolton
England
BL6 6LB

Trading address:

Unit B3
Newton Business Park
Talbot Road
Hyde
SK14 4UQ
United Kingdom

Website:

www.panel-hub.co.uk

Email:

info@panel-hub.co.uk

Telephone:

0800 157 7574

Throughout these Terms, references to “Panel Hub”, “we”, “us” and “our” mean Sixty Six Interiors Ltd trading as Panel Hub.

2. About these Terms

These Terms apply to orders placed through the Panel Hub website.

If you are purchasing products wholly or mainly for personal use, you are a consumer and are entitled to the protections provided by UK consumer law.

If you are purchasing wholly or mainly for purposes relating to your trade, business, craft or profession, certain consumer rights referred to in these Terms may not apply. Please contact us if you require terms applicable specifically to a business purchase.

The version of these Terms in force when your order is accepted will apply to your order.

We may update these Terms from time to time, but changes will not retrospectively alter a contract that has already been formed.

3. Our products

We take reasonable care to ensure that product descriptions, photographs, specifications, dimensions and other information displayed on our website are accurate.

However, images are for illustrative purposes and colours and finishes may appear differently depending on lighting, photography and the display settings of your device.

Natural and manufactured materials can also vary between production batches.

Where matching colour, grain or shade is important, we strongly recommend ordering sufficient product for the complete project at the same time.

3.1 Dimensions and tolerances

Unless a product page states otherwise, stated dimensions and measurements should be treated as nominal.

Reasonable manufacturing tolerances may occur.

Where accurate measurements are critical to an installation, you should check the actual products before carrying out permanent cutting, drilling or installation.

3.2 Natural materials and finishes

Products containing wood, veneer, composite materials or similar finishes can naturally vary in colour, grain, pattern and texture.

Outdoor and composite products may also change appearance through exposure to weather, sunlight and moisture.

These natural variations do not necessarily constitute a fault.

3.3 Product availability

All products are subject to availability.

If we are unable to supply a product after you place an order, we will contact you and offer an appropriate alternative, delay the order with your agreement, or refund the amount paid for the unavailable product.

3.4 Product safety and compliance

Products will be supplied in accordance with applicable UK legal requirements relevant to those products.

You must follow any installation, electrical, safety, maintenance and usage instructions supplied with a product.

Where professional installation is recommended or legally required, the product should be installed by a suitably qualified person.

4. Placing an order

Our online checkout allows you to review your order before submitting it.

You are responsible for checking:

• the products selected;
• quantities;
• sizes and finishes;
• billing and delivery information;
• delivery method; and
• payment details.

By submitting an order, you make an offer to purchase the products shown in your order.

An automated email confirming that we have received your order does not necessarily mean that we have accepted it.

A binding contract is formed when we expressly accept your order, normally by confirming that your order has been accepted or dispatched.

We reserve the right to decline an order before acceptance, including where:

• a product is unavailable;
• we cannot authorise payment;
• there is an obvious pricing or description error;
• delivery cannot reasonably be made to the address supplied;
• we reasonably suspect fraud or misuse; or
• accepting the order would breach applicable law.

If payment has already been taken for an order that we subsequently cannot accept, we will refund the relevant amount.

5. Prices and payment

Prices shown on the website are in pounds sterling.

Where VAT is applicable, prices displayed to consumers include VAT unless clearly stated otherwise.

Delivery charges are additional unless a product or promotion expressly states that delivery is included.

Any applicable delivery charge will be displayed before you complete your order.

Payment must be made using one of the payment methods available at checkout.

6. Pricing errors

We take reasonable care to ensure prices are correct.

Occasionally a product may be listed at an incorrect price because of a technical, administrative or pricing error.

If we identify an obvious pricing error before accepting your order, we may contact you and give you the option to proceed at the correct price or cancel the affected product.

We will not deliberately rely on this provision to avoid genuine advertised prices or promotions.

7. Promotions and discount codes

Promotions, discount codes and special offers may be subject to additional conditions.

Unless otherwise stated:

• discount codes cannot be combined;
• promotional codes have no cash value;
• promotions apply only during the stated promotional period;
• promotions may apply only to specified products; and
• discounts cannot normally be applied retrospectively to orders already completed.

Any specific promotional terms displayed with an offer will form part of these Terms.

8. Delivery

Available delivery options, costs and estimated timescales are shown on our website or during checkout.

Unless another delivery timeframe has been agreed with you, we will deliver within the period required by applicable consumer law.

Delivery estimates are estimates rather than guaranteed dates unless we have specifically agreed that delivery by a particular date is essential.

8.1 Delivery address

You are responsible for providing a complete and accurate delivery address.

Please notify us before delivery if there are:

• restricted access roads;
• height or weight restrictions;
• stairs or lifts;
• parking restrictions;
• unusually narrow access;
• pedestrian-only areas; or
• any other circumstances likely to affect delivery.

Additional charges reasonably incurred because important access information was not provided may be payable by you.

8.2 Large and heavy products

Many Panel Hub products are large, long, heavy or bulky.

Unless expressly agreed otherwise, delivery is to an accessible point at the delivery address.

Drivers may not be able to carry goods upstairs, through a property or to a particular room or installation location.

You should ensure appropriate assistance is available where necessary.

8.3 Failed delivery

If delivery cannot be completed because nobody is available or because reasonable access has not been provided, we may arrange another delivery.

A reasonable redelivery charge may apply where the failed delivery was caused by circumstances within your control.

8.4 Risk

Risk in products passes to a consumer when the products come into the physical possession of you or a person identified by you to receive them, other than a carrier engaged by us.

9. Checking your delivery

Please inspect your order as soon as reasonably possible after delivery.

If packaging or products are visibly damaged, incorrect or incomplete, please contact us promptly.

Where possible, provide:

• your order number;
• photographs of the product;
• photographs of the packaging;
• photographs showing any damage; and
• details of the issue.

We ask customers to report visible transit damage within 24 hours where reasonably possible because this helps us investigate the issue with our delivery partners.

However, this requested reporting period does not reduce or remove your statutory rights.

Do not dispose of a product that is the subject of a claim until we have confirmed that it may be disposed of.

10. Faulty, damaged or incorrectly supplied goods

Consumer products must be:

• of satisfactory quality;
• fit for any particular purpose made known where applicable; and
• as described.

If a product does not meet these requirements, you may have legal rights to a refund, repair or replacement under the Consumer Rights Act 2015.

10.1 Short-term right to reject

Consumers normally have a short-term right to reject faulty goods within 30 days in circumstances covered by the Consumer Rights Act 2015.

Where this right applies, we will provide the remedy required by law.

10.2 Repair or replacement

Where the short-term right to reject no longer applies, you may be entitled to request a repair or replacement.

Any repair or replacement required under your statutory rights will be provided without unreasonable inconvenience and at our cost.

10.3 Final right to reject or price reduction

Where a repair or replacement is impossible, unsuccessful or has not been provided within the requirements of applicable consumer law, you may be entitled to a price reduction or final right to reject the product.

10.4 Installed products

Installing, cutting or modifying a product does not automatically remove statutory rights if the product itself was faulty.

However, we are not responsible for problems caused by:

• incorrect installation;
• misuse;
• inappropriate cutting or modification;
• failure to follow instructions;
• accidental damage after delivery; or
• normal wear and tear.

If a fault becomes apparent only after reasonable installation, please contact us before removing or disposing of the product so that we can determine the appropriate next steps.

Nothing in this clause limits your statutory rights.

11. Your right to cancel standard products

If you are a consumer purchasing online, you normally have a legal right to change your mind and cancel an order for standard products.

The cancellation period ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.

Where a single order is delivered in separate deliveries, the cancellation period may run from receipt of the last relevant item in accordance with applicable law.

You do not have to give a reason for cancelling.

To exercise your right to cancel, you must clearly tell us of your decision before the cancellation period expires.

You can contact us at:

info@panel-hub.co.uk

You may also use our website contact form.

12. Returning products after cancellation

After notifying us that you wish to cancel, you must return the goods within 14 days unless we have agreed to collect them.

Unless the goods are faulty or we have agreed otherwise, you are responsible for the direct cost of returning products following a change-of-mind cancellation.

For large, heavy or bulky products that cannot normally be returned by post, return costs can be significant. Any information regarding such costs required by law will be provided before purchase where applicable.

You are responsible for taking reasonable care of products while they are in your possession.

You may handle products only to the extent reasonably necessary to establish their nature, characteristics and functioning, in a similar way to how you could reasonably inspect them in a shop.

If handling goes beyond this and reduces the value of a returned product, we may make a deduction from the refund to reflect that reduction in value where permitted by law.

Original packaging should be retained and used wherever reasonably possible because it helps protect products in transit, but absence of original packaging does not by itself remove a statutory right to cancel.

13. Refunds following a statutory cancellation

Where you validly cancel a standard product under your statutory cancellation rights, we will refund:

• the price paid for the returned product; and
• the standard/basic outbound delivery charge attributable to the cancelled order, where required by law.

If you chose a more expensive delivery service than our least expensive standard delivery option, we are not required to refund the additional premium delivery cost.

We may withhold the refund until:

• we receive the returned goods; or
• you provide evidence that the goods have been returned,

whichever occurs first, where permitted by law.

Refunds will normally be made using the same payment method used for the original purchase.

14. Products excluded from the change-of-mind cancellation right

The statutory change-of-mind cancellation right does not apply to certain categories of goods specified by law.

This includes goods that are:

• made to the consumer's specifications; or
• clearly personalised.

This may include genuinely bespoke products manufactured, cut or altered specifically to measurements, specifications or personalised requirements supplied by you.

The fact that a product is described as “made to order” does not by itself necessarily mean that the statutory cancellation exception applies. We will only rely on the exception where the product falls within the applicable legal definition.

This exclusion does not affect your rights if bespoke or personalised goods are faulty, damaged, not as described or otherwise fail to conform to the contract.

15. Electrical products and LED products

Electrical products and LED lighting products are not automatically excluded from statutory cancellation rights merely because they are electrical products.

Where cancellation rights apply, you may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning.

If an electrical product has been installed, wired, cut, modified or handled beyond what is reasonably necessary for inspection, we may be entitled to deduct an amount reflecting any resulting reduction in value.

Products must always be installed and used in accordance with the supplied instructions.

Where installation requires electrical work that must legally be carried out by a suitably qualified person, you are responsible for ensuring this is done.

Nothing in this section removes your statutory rights where an electrical product is faulty.

16. Discretionary returns outside statutory rights

We may occasionally agree to accept a return where you do not have a statutory right to return the product.

Any such return is entirely discretionary.

Where we agree a discretionary return, we may specify conditions including:

• the return timeframe;
• condition of the goods;
• return transportation;
• reasonable restocking or handling arrangements where lawful;
• whether delivery charges are refundable; and
• whether the return will be refunded or credited.

Agreeing to a discretionary return on one occasion does not create an obligation to accept similar returns in future.

Discretionary policies do not affect statutory consumer rights.

17. Order amendments

If you need to amend an order, contact us as soon as possible.

We will try to accommodate requests before dispatch or production begins, but changes cannot always be guaranteed.

Changes to bespoke or customised products may not be possible once manufacture has commenced.

Any difference in product or delivery price resulting from an agreed amendment will be confirmed before the amendment is processed.

18. Cancelling before dispatch

Where statutory cancellation rights apply, they are not dependent upon whether the order has already been dispatched.

If you contact us before dispatch, we will normally try to stop the shipment where reasonably possible.

If it is already too late to stop dispatch, you may need to receive and return the product in accordance with the cancellation provisions above.

For genuinely bespoke or personalised products falling within a statutory cancellation exception, cancellation may not be available.

19. Product suitability and installation

You are responsible for checking that products are suitable for your intended project before permanent installation, cutting or modification.

Where appropriate, this includes checking:

• dimensions;
• quantities;
• colour and batch consistency;
• substrate suitability;
• required adhesives or fixings;
• environmental conditions; and
• installation instructions.

If you are uncertain about installation or suitability, contact us before carrying out permanent work.

Where professional installation is appropriate, we recommend using a suitably experienced tradesperson.

20. Product quantities and batch variation

For decorative panels, flooring-style products, tiles and products where shade or pattern matching is important, you should order enough material for the complete project wherever reasonably possible.

Colour, pattern, grain and finish may differ between batches.

If you subsequently require additional material, contact us and we will try to assist with batch matching, but an exact match cannot be guaranteed.

21. Our liability

We are responsible for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for loss or damage that is not a foreseeable consequence of our breach.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• defective products where liability cannot legally be excluded; or
• your statutory consumer rights.

If you are a consumer, we supply products for domestic and private use unless otherwise expressly agreed.

Nothing in this section affects rights that cannot lawfully be excluded or restricted.

22. Personal information

We process personal information in accordance with our Privacy Policy and applicable data protection law.

Information may be used where necessary to:

• process and deliver orders;
• take payment;
• provide customer service;
• manage returns and claims;
• comply with legal and accounting obligations;
• prevent fraud; and
• send marketing where we have an appropriate lawful basis.

Please refer to our Privacy Policy for full details of how personal information is collected, used, retained and shared and how you can exercise your data protection rights.

23. Website use and intellectual property

Content on the Panel Hub website, including product photography, text, graphics, branding and other materials, belongs to us or is used with permission from the relevant rights holder.

You may use our website for lawful personal and commercial purchasing purposes.

You must not copy, reproduce, distribute or commercially exploit protected website content without appropriate permission.

24. Events outside our reasonable control

We are not responsible for delay or failure to perform obligations where this is caused by circumstances genuinely outside our reasonable control.

Examples may include:

• severe weather;
• fire or flood;
• industrial action affecting third parties;
• transport disruption;
• failures of utilities or communications systems;
• government restrictions;
• serious supply-chain disruption; or
• other comparable events.

If such an event materially affects your order, we will contact you as soon as reasonably possible.

Where consumer law gives you a right to cancel because of a material delay, this section does not remove that right.

25. Complaints

If you have a complaint, please contact us first so that we have an opportunity to resolve it.

Email:

info@panel-hub.co.uk

Telephone:

0800 157 7574

Contact page:

https://panel-hub.co.uk/pages/contact

Please provide your order number and as much information as reasonably possible about the issue.

Nothing in our complaints procedure limits your statutory rights.

26. Transfer of our rights

We may transfer our rights and obligations under a contract to another organisation where permitted by law.

Any such transfer will not reduce your statutory rights.

You may transfer your rights under a contract where applicable by law or with our written agreement.

27. Third-party rights

Unless expressly stated otherwise, these Terms are between you and Sixty Six Interiors Ltd trading as Panel Hub.

No other person has a right to enforce these Terms except where applicable law provides otherwise.

28. Severability

Each provision of these Terms operates separately.

If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

29. Delay in enforcing these Terms

If we do not immediately insist that you comply with an obligation under these Terms, this does not mean that we have waived our rights.

30. Governing law and jurisdiction

These Terms and contracts between you and us are governed by English law.

If you are a consumer resident in England or Wales, you may bring proceedings in the courts of England and Wales.

If you live in Scotland or Northern Ireland, you may also have the right to bring proceedings in the courts of the part of the UK in which you live.

31. Contact details

Panel Hub is a trading name of:

Sixty Six Interiors Ltd
Company number: 16072864
Registered in England and Wales

VAT Registration Number: 505421822.

Registered office:

Bolton Arena
Arena Approach
Horwich
Bolton
England
BL6 6LB

Trading address:

Unit B3
Newton Business Park
Talbot Road
Hyde
SK14 4UQ
United Kingdom

Email:

info@panel-hub.co.uk

Telephone:

0800 157 7574

Website:

www.panel-hub.co.uk